FAQ

PLAYMATS INFORMATION

What are the playmats options?

Non Stitched: Traditional polyester material and rubber bottom. It doesn’t have embroidery on the edges to protect from damage. Similar to playmats given as participation in TCG events.

Black Stitched: Traditional polyester material and rubber bottom. It has embroidery on the edges to protect from damage. Increased longevity compared to Non Stitched option.

Simple Cloth: Made with suede like fabric, very easy to fold, no rubber bottom or stitching on the edges. Similar to Ophidiam cloth playmat.

Premium Cloth: Our highest quality mat, made with suede like fabric on top for pleasant feel, also has stitched edges for protection and rubber bottom. Definitely a mat that last for years with no issue.

What is the size of your playmats?

Our playmats are 14" x 24" x 1/16" thick. Perfect thickness for rolling or folding and roomy enough for all your cards.

I’ve totally spilled Dr. Pepper all over my mat, now what?
Not a problem, all our mats are machine washable. Use the delicate or hand wash cycle with a little bit of laundry soap in your washing machine.  Lay flat to dry.

My mat smells like rubber, what can I do?
You have a few ways to help the smell fade.

1) Give it time--After a week or two, the smell typically goes away on its own.
2) Let it breath--keep your playmat unrolled on a flat surface for a few days.
3) Air it out--Hang your playmat up.  Drape it over a chair back, hang it on a hanger or a clothes line for a day.
4) Wash it--our mats are machine washable.  Using the delicate or hand wash cycle with a little bit of laundry soap in your washing machine works well.  Lay flat to dry.
Free Customizable Options?
We offer a few options for customization with no cost:
1. Mirror Card Zones for Left Handed Player set up.
2. Change a colored playmat to Black and White
3. On designs made with manga panels, you may request up to 1 panel change without extra cost.
When you place your order email us at reillytcg@gmail.com within 12h of your purchase with your request.
 

DECK BOXES INFORMATION  

Regular Deck Box: Fits up to 100 single sleeved cards. Can fit full decks with oversleeves and mini snaps (around 60 double sleeved cards + mini snaps). The lids are interchangeable, so you can always email us on reillytcg@gmail.com to order just the top portion if you already own a bottom and have multiple designs options!

Deluxe Deck Boxes: Fits up to 100 single sleeved cards. Decks with oversleeves are unlikely to fit in the removable compartment, however you can remove the compartment and use that space for a fully oversleeved deck. Fits mini snaps. Dice tray can fit up to 9 dices (regular dice). The lids are interchangeable, so you can always email us on reillytcg@gmail.com to order just the top portion if you already own a bottom and have multiple designs options!

SHIPPING INFORMATION

What is the turnaround time? (US and Canada) - Playmats and Deck Boxes
All items are made to order and we strive to manufacturer and ship your items within 5 business days. Custom orders can take longer depending on design and approval. 

What is the turnaround time? (International) - Playmats and Deck Boxes
We strive to ship your items within 5-7 business days. 

How do I track my order?
You will be emailed the tracking information once your order ships if you ordered US or Canada.

International orders get tracking information, as well, but once the shipment moves out of the United States, there are no more updates. International shipping times can vary between taking 2 to 5 weeks.

If you want a upgrade for your order, please contact us within 12h from placing your order at reillytcg@gmail.com (Include order number and how fast you want the shipping upgrade to be). We will check with our shipping partners the best cost we can offer and we will reach out in up to 48h (Business days only).

Do you ship outside the US?
Yes! Please note, you are responsible for any fees, duties, or taxes that may be charged by your country’s customs department.

How does card shipping works?

Check the Card Sales in the bottom of the FAQ page.

SALES AND SPECIAL DISCOUNTS

Orders placed during the holiday season or major sales can take longer to ship than usual depending on the amount of orders. During these periods, we aim to ship your order within 7 business days. 

Orders with over 5 items might take up to 9 days.

SLEEVES

Packs of 10 sleeves are shipped from our Kansas office, so they are mostly shipped in separated packages from the remaining items.

Packs of 60 sleeves are shipped directly from our manufacturer. Sleeves have a production time of up to 9 business days, so these orders take longer than most.

CARD SALES

We sell OPTCG cards we have extra in our collection. Prices for cards can change depending on the market variations.

Shipping options:

  • Free Shipping (USPS First Class, no tracking included). Shipped on padded envelope with top loader.
  • Tracked Shipping (USPS Ground Advantage, tracking included). Shipped on padded envelope with top loader.
  • If you want faster shipping, contact us on reillytcg@gmail.com for more information and prices.